FAQs

Quick Help

WHEN WILL MY ORDER SHIP?

You order, we process, and then we ship. Processing usually takes 1-2 business days, and shipping can take 3-10 business days. Orders ship Tuesday-Friday, so orders placed Friday through Monday will be shipped the following Tuesday. When your order ships, we will send you a tracking number by email.

 

DO YOU SELL YOUR PRODUCTS IN STORE?

Our Living Vinegars are sold at Whole Foods in the United States, while our Experimental Editions are currently available exclusively on our website. 

We frequently participate in popup shops around the US and Canada, so make sure to sign up for our newsletter through the form at the bottom of our website and follow along on Instagram @AcidLeague to keep track of where to find our products.

I HAVE A GENERAL QUESTION/INQUIRY, WHO DO I EMAIL?

Please e-mail ferment@acidleague.com for all general inquiries. 

Shipping

WHAT TYPE OF SHIPPING DO YOU OFFER?

To keep things simple, we offer flat rate shipping of $9 to the US and Canada. We offer free shipping with the purchase of at least four products. 

US orders arrive in 5-10 business days once shipped, while Canadian orders arrive in 3-5 business days.

DO YOU OFFER INTERNATIONAL SHIPPING?

We currently offer shipping to the US and Canada, but hope to offer international shipping soon. If you want Acid League products in your country, hit us up on Instagram @AcidLeague or send us an email at ferment@acidleague.com.

 

Returns

WHAT IS YOUR RETURN POLICY?

If we got your order wrong or anything is wrong with your order, please email ferment@acidleague.com within 14 days of receiving your goods, and we'll make it right!  If your product is broken, please include a photo of the broken item in the packaging.

WHAT IF MY PRODUCT GETS DAMAGED?

If you received a broken item or have any other issue with your order, please email us at ferment@acidleague.com with a photo of the broken item in the packaging within 14 days of receiving your goods and we’ll make it right. 

WHAT IF I NEED TO CANCEL OR MODIFY MY ORDER?

If your order hasn’t shipped, please get in touch with us ASAP at ferment@acidleague.com so we can cancel or modify it before it ships.


Product 

WHERE ARE ACID LEAGUE PRODUCTS PRODUCED?

Acid League’s products are produced in Canada.

WHAT IS THE BEST WAY TO STORE MY PRODUCTS?

All of our vinegars are shelf-stable and have an infinite shelf life if stored in your pantry. We recommend that all other Acid League products be stored in the fridge once opened.

ARE ACID LEAGUE BOTTLES RECYCLABLE?

All elements of our packaging, including bottles are recyclable. We recommend that you separate all elements of our packaging before placing them in the recycling bin to make it easier on your local recycling program.

HOW LONG DO ACID LEAGUE PRODUCTS LAST?

Our vinegars have an infinite shelf life, but we dare you not to finish them quickly once you experience the flavor boost they bring to your kitchen. Our other products remain at their peak for at least a year unopened and two months after opening when refrigerated. 

WHAT’S FLOATING IN MY ACID LEAGUE VINEGAR?

Every vinegar we make is Living Vinegar. We call them Living Vinegar because they’re literally alive—with living vinegar mother in every bottle. Our Living Vinegars are also raw and unfiltered, so the sediment you might see floating in your bottle is a mix of the living mother and tiny pulp-like bits of the fresh produce we use to make our vinegar. Living Vinegar is prebiotic, functional, and full of complex flavor. We were tired of only finding apple cider vinegar with these benefits, so we created Living Vinegar with a healthy dose of flavor.

Other Questions

ARE YOU GOING TO COME OUT WITH ANY NEW PRODUCTS SOON?

We are constantly experimenting with new products and flavors. Follow us on Instagram @AcidLeague and sign up for our newsletter through the form at the bottom of our website to be the first to know about new product launches!

WHERE DID THE NAME “ACID LEAGUE” COME FROM?

Acid League is an inclusive brand with diverse influences and a wide array of products. We explore acidity in all its forms. We make vinegars, condiments, and sauces, and we also make magazines. We work with chefs, bartenders, scientists, and artists. We’re always learning, always exploring, and constantly inspired by this league of collaborators and outside influences, including you, our customers. Welcome to Acid League.

I’M A RETAILER. CAN I STOCK YOUR PRODUCT IN MY STORE?

We’d love to chat. Email us at ferment@acidleague.com to get the conversation started.