WHEN WILL MY ORDER SHIP?
You order, we process, and then we ship. Processing typically takes 3-5 business days, however delays may occur due to COVID-19. When your order ships, we will send you a tracking number by email.
Unfortunately, we are unable to guarantee shipping times due to COVID-19 and carrier delays.
I HAVE A SUBSCRIPTION BUT CAN'T LOGIN TO MY ACCOUNT?
If you are unable to access your account, you most likely did not create one upon checkout with your subscription. An account isn't automatically created simply by subscribing but you can create one by revisiting your initial subscription confirmation e-mails. If you are still having trouble, please reach out to us at email@example.com.
I ENTERED THE WRONG SHIPPING ADDRESS. NOW WHAT?
Please email firstname.lastname@example.org as soon as possible and we will do our best to correct your order. In most situations, once your order has been picked up by a carrier, we are no longer able to redirect it to a new address.
DO YOU SELL YOUR PRODUCTS IN STORE?
Our Living Vinegars are sold at Whole Foods and other retailers in the United States and Canada, while our Experimental Editions are currently available exclusively on our website.
We frequently participate in popup shops around the US and Canada, so make sure to sign up for our newsletter through the form at the bottom of our website and follow along on Instagram @AcidLeague to keep track of where to find our products.
I HAVE A GENERAL QUESTION/INQUIRY, WHO DO I E-MAIL?
Please e-mail email@example.com for all general inquiries.
WHAT TYPE OF SHIPPING DO YOU OFFER?
To keep things simple, we offer flat rate shipping to the US and Canada. We offer free shipping on orders over $45.
US orders typically arrive in 5-10 business days once shipped, while Canadian orders typically arrive in 3-5 business days. Unfortunately, we are unable to guarantee shipping times due to COVID-19 and carrier delays.
We unfortunately aren't able to deliver to US PO boxes at this time.
DO YOU OFFER INTERNATIONAL SHIPPING?
We currently offer shipping to the US and Canada, but hope to offer international shipping soon. If you want Acid League products in your country, hit us up on Instagram @AcidLeague or send us an email at firstname.lastname@example.org.
I LIVE IN A REALLY COLD PLACE. CAN YOU STILL DELIVER TO ME IN THE WINTER?
Yes. During the winter we use a combination of insulated packaging and expedited shipping to minimize the risk of freezing or damage from the cold. We are constantly optimizing our winter shipping strategies to get product to you in the best shape possible, as fast as possible.
WHAT IS YOUR RETURN POLICY?
If we got your order wrong or anything is wrong with your order, please email email@example.com within 14 days of receiving your goods, and we'll make it right! If your product is broken, please include a photo of the broken item in the packaging.
WHAT IF MY PRODUCT GETS DAMAGED?
If you received a broken item or have any other issue with your order, please email us at firstname.lastname@example.org with a photo of the broken item in the packaging within 14 days of receiving your goods and we’ll make it right.
WHAT IF I NEED TO CANCEL OR MODIFY MY ORDER?
If your order hasn’t shipped, please get in touch with us ASAP at email@example.com so we can cancel or modify it before it ships.
WHERE ARE ACID LEAGUE PRODUCTS PRODUCED?
Acid League’s products are produced in Canada.
WHAT IS THE BEST WAY TO STORE MY PRODUCTS?
All of our vinegars are shelf-stable and have an infinite shelf life if stored in your pantry. We recommend that all other Acid League products be stored in the fridge once opened.
ARE ACID LEAGUE BOTTLES RECYCLABLE?
All elements of our packaging, including bottles are recyclable. We recommend that you separate all elements of our packaging before placing them in the recycling bin to make it easier on your local recycling program.
HOW LONG DO ACID LEAGUE PRODUCTS LAST?
Our vinegars have an infinite shelf life, but we dare you not to finish them quickly once you experience the flavor boost they bring to your kitchen. Living Pantry products have a shelf life of 2 years. Proxies have a nine month shelf life.
WHAT'S FLOATING IN MY ACID LEAGUE VINEGAR?
Every vinegar we make is Living Vinegar. We call them Living Vinegar because they’re literally alive—with living vinegar mother in every bottle. Our Living Vinegars are also raw and unfiltered, so the sediment you might see floating in your bottle is a mix of the living mother and tiny pulp-like bits of the fresh produce we use to make our vinegar. Living Vinegar is prebiotic, functional, and full of complex flavor. We were tired of only finding apple cider vinegar with these benefits, so we created Living Vinegar with a healthy dose of flavor.
DO YOU OFFER CUSTOM GIFT NOTES?
We are unable to offer custom paper gift notes at this time, but you can send a customized e-card to your gift recipient. The link to the ecard will appear on the order confirmation page and in the order confirmation email sent to you after your order is placed.
WILL THERE BE A PRICE LIST INCLUDED IN MY SHIPMENT?
No, we do not pack receipts into the box and your recipient won’t be able to see what you spent on the order.
CAN I PLACE A LARGE ORDER FOR CORPORATE GIFTING?
Yes, we would love to help you out! Please reach out to firstname.lastname@example.org and we’ll help you find the perfect Acid League gift.
ARE YOU GOING TO COME OUT WITH ANY NEW PRODUCTS SOON?
We are constantly experimenting with new products and flavors. Follow us on Instagram @AcidLeague and sign up for our newsletter through the form at the bottom of our website to be the first to know about new product launches!
WHERE DID THE NAME 'ACID LEAGUE' COME FROM?
Acid League is an inclusive brand with diverse influences and a wide array of products. We explore acidity in all its forms. We make vinegars, condiments, and sauces, and we also make magazines. We work with chefs, bartenders, scientists, and artists. We’re always learning, always exploring, and constantly inspired by this league of collaborators and outside influences, including you, our customers. Welcome to Acid League.
I'M A JOURNALIST AND WANT TO GET IN TOUCH?
Sure thing! Email us at email@example.com.